{"xsrfToken":"b238fe5f68c1d32a70e4937b9e8b431b94f55a14_lout","branding":{"id":"1","key":"apcs","name":"Axual Platform customer service","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c4474f","headerLinkHoverBGColor":"#c4474f","headerBadgeColor":"#c4474f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/66ec8ed5-3721-4e0d-9e15-0b73cfcd9a22/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZmRhYWE2Ni1mNTY3LTQ0NDMtYjBiOS00YzQ4MGEzYWVkZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY2ZWM4ZWQ1LTM3MjEtNGUwZC05ZTE1LTBiNzNjZmNkOWEyMiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA2ODYsIm5iZiI6MTczMjE3MDA4Nn0.YZHEy6ptXxV2ZtzNBZou8zkD4Jlb0lAdZUv8CzmS0Xc&client=ffdaaa66-f567-4443-b0b9-4c480a3aedf7&mode=fit","logoId":"66ec8ed5-3721-4e0d-9e15-0b73cfcd9a22","isLogoAvailable":true,"helpCenterTitle":"Please use the options below to get our help or search for information","sharedPortalName":"Axual Customer Service Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Please use the options below to get our help or search for information","sharedPortalName":"Axual Customer Service Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ef5555","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8ffffe46-bec5-4889-aaf9-66bca2706404/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZmRhYWE2Ni1mNTY3LTQ0NDMtYjBiOS00YzQ4MGEzYWVkZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmZmZmZTQ2LWJlYzUtNDg4OS1hYWY5LTY2YmNhMjcwNjQwNCI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzA2ODYsIm5iZiI6MTczMjE3MDA4Nn0.nUCAzxibulN2eEeqG-ypj9xgAPwYsk2CIju0UPRKN30&client=ffdaaa66-f567-4443-b0b9-4c480a3aedf7&height=300&mode=fit","bannerMediaApiFileId":"8ffffe46-bec5-4889-aaf9-66bca2706404","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"apcs","projectId":10109,"serviceDeskId":1,"name":"Axual Platform customer service","description":"<p>Welcome! You can raise an Axual Platform customer service request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"55","name":"Cloud Information Request","descriptionHtml":"<p>This is for the Stream Team to request information about service-side logging for Axual Cloud, in case a specific application is experiencing unexplained behaviour. Please include as many specifics as possible such as:</p>\n<ul>\n <li>application-id (fully resolved)</li>\n <li>topic names (fully resolved)</li>\n <li>time stamp</li>\n <li>behaviour experienced (including relevant logging)</li>\n</ul>","callToAction":"Cloud Information Request","introHtml":"<p>A request for Axual Cloud users that are experiencing Kafka client issues</p>","icon":10547,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[13],"key":""},{"id":"54","name":"Expert Advice for Clients","descriptionHtml":"<p>Describe your use case and challenges as concisely as possible</p>","callToAction":"Expert Advice for Clients","introHtml":"<p>Specific category asking for advice when running into challenges implementing a specific Kafka client use case</p>","icon":10571,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10571","groups":[13],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10465,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10465","groups":[13],"key":""},{"id":"44","name":"Report a bug","descriptionHtml":"<p><img class=\"emoticon\" src=\"/servicedesk/customershim/images/icons/emoticons/information.png\" height=\"16\" width=\"16\" align=\"absmiddle\" alt=\"\" border=\"0\"> To report an issue/bug for an <b>Open Source</b> software component, please use the hyperlinks below <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> * <a href=\"https://gitlab.com/axual-public/axual-client-java/-/issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Axual Client (Java)</a> <br class=\"atl-forced-newline\"> * <a href=\"https://gitlab.com/axual-public/axual-client-dotnet/-/issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Axual Client (.NET)</a> <br class=\"atl-forced-newline\"> * <a href=\"https://gitlab.com/axual-public/axual-client-python/-/issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Axual Client (Python)</a> <br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\"> For other components, please complete the form below.</p>","callToAction":"Report a bug","introHtml":"<p>Share a bug report with us.</p>","icon":10450,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10450","groups":[14],"key":""},{"id":"45","name":"Report an Incident","descriptionHtml":"<p>This form is primarily for operator stream teams experiencing an outage with either the Axual Cloud, Axual Selfservice or with their on-premise installation. Individual teams are encouraged to first contact their local stream team, before using this form.</p>","callToAction":"Report an Incident","introHtml":"<p>Report an incident with Axual (i.e. disruption of consuming/producing that was working previously)</p>","icon":10572,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[14],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature or improvement of an existing feature</p>","icon":10485,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10485","groups":[14],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10446,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[14],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10466,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10472,"iconUrl":"https://axualio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"Standard"},{"id":13,"name":"Additional"}],"orderMapping":{"13":[55,54,3],"14":[44,45,7,1]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"151e7da9-e6be-3123-b5a0-879aa60b2dad","appLinkName":"System Confluence","appLinkUrl":"https://axualio.atlassian.net/wiki","spaceKey":"APCS","spaceName":"Axual Platform customer service","spaceUrl":"https://axualio.atlassian.net/wiki/spaces/APCS","isServer":false},"labels":[],"projectKey":"APCS","serviceDeskId":1,"kbLinkDomainURLs":["https://axualio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmZmRhYWE2Ni1mNTY3LTQ0NDMtYjBiOS00YzQ4MGEzYWVkZjciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDEwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3MzIxNzEyODYsIm5iZiI6MTczMjE3MDA4Nn0.BV2XXqu_ZaieHkRNYtq2hknFWTWoRrQyDcgBs8fsY1E","targetCollection":"upload-project-10109","endpointUrl":"https://api.media.atlassian.com","clientId":"ffdaaa66-f567-4443-b0b9-4c480a3aedf7","tokenDurationInMins":20}},"sharedPortal":{"name":"Axual Customer Service Portal","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://axualio.atlassian.net/wiki","kbLinkDomainURLs":["https://axualio.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}